Client Success & Project Manager (Public Sector/GLC)

Client Success & Project Manager - Enterprise Solutions (Public Sector/GLC - Malaysia)

We are seeking a highly motivated Client Success Manager (CSM) to join our team and drive exceptional outcomes for our enterprise clients. This role is critical to ensuring long-term business performance, client retention, project management, and value realization through our enterprise solutions.

As a CSM, you will be the primary advocate for a portfolio of strategic clients, ensuring they fully leverage our solutions to meet their business goals while supporting ongoing growth and adoption.




Key Responsibilities:

• Drive Value Realization: Collaborate with enterprise clients to capture and quantify the value of their solution investments, supporting long-term performance and ROI.
• Expand Revenue Growth: Identify new business use cases and expansion opportunities within client organizations
• Foster Solution Adoption: Lead adoption programs that enhance usage and increase client satisfaction, enabling up-sell and cross-sell opportunities.
• Support Renewals: Partner with Sales and Account Management to drive high renewal rates across enterprise agreements and support contracts.
• Strategic Engagement: Influence and align with internal and external stakeholders to advance strategic objectives.
• Build Strong Relationships: Develop a trusted advisor status with senior client stakeholders, ensuring engagement across all lifecycle stages. 
• Handle Escalations: Serve as the escalation point for client concerns, resolving issues effectively and professionally.
• Promote Client-Centric Culture: Champion client success methodologies and help foster a client-first mindset across the organization.

Requirements:

• Bachelor's degree in Business, IT, or a related discipline.
• Minimum 10 years of experience in a client-facing role, ideally within enterprise software or technology solutions.
• Proven ability to consult with and influence C-level executives.
• Strong commercial acumen and strategic thinking.
• Excellent facilitation, communication, and interpersonal skills.
• Demonstrated ability to drive transformational change and adoption programs.
• Experience analyzing complex business needs and translating them into solution-based outcomes.
• Strong project and time management skills; resilient in the face of shifting priorities.
• A proactive, independent self-starter with a passion for delivering measurable client value.

�� Apply now and let’s create success, together - [email protected]