Custom Care Senior Executive / Executive at ⁠LINBAQ HOLDING SDN BHD

Our client “⁠LINBAQ HOLDING SDN BHD” is seeking a Custom Care Senior Executive / Executive to join their company!

What you’ll be doing?

• Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs);
• Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions;
• Using the in-house system to update all key collections, defects tracking, etc.;
• Preparing management report;
• Attending meetings with Project Team, Contractors, etc.; P
• reparation of correspondence.
• Answering customers correspondences through email, social media, and by phone;
• Ensuring the processing of orders.
  

Who are they looking for?

• Diploma / Bachelor's degree in relevant field, such as business administration;
• At least 1 year of customer service experience in Developer industry would be advantageous;
• Customer-First with a can-do attitude;
• Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding;
• Focus on details; Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude;
• Analytical and problem-solving skills, organizational skills, negotiating skills;
• Able to work in a fast-paced environment and handle pressure well;
• Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.
  

Why you should consider this opportunity:

Our client offers an attractive remuneration package with fringe benefits to the right candidate, such as

• Medical Insurance
• Performance Bonus

Working Hour:

• 5 day work week

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!