Customer Care Executive

Job Responsibilities:

• Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers
• Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents
• Assist sales order processing and follow up on delivery status of orders and track on collection
• Co-ordinate with logistics department to ensure on-time delivery to customer
• Liaise with customers to provide update order status
• Process sales data, sales progress reports and other sales related records and reports
• Communicate with customer via official emails regarding documentation submission, documentation status monitoring, customer approval status monitoring.
• Coordinate with customers and prepare shipping documents as required.
• Maintain files of all documentation and records (physical and digital) required for individual jobs.

Requirements;

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent.
• Required language(s): English
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh Graduates are encouraged to apply
• Location; Penang-Perai, Selangor-Bangi/Shah Alam, Pahang-Kuantan
• 5 Full-Time position(s) available.