Customer Care Officer - Mcom (6 months contract)
Singtel
Date: 1 day ago
City: Malacca
Contract type: Contractor
Be a part of something BIG!
We are looking for Customer Care Officer who is passionate about delivering excellent service and creating positive customer experiences related in remittance matter. Responsibilities include providing timely support, addressing enquiries, and ensuring a smooth and positive customer journey.
Make An Impact By
We are looking for Customer Care Officer who is passionate about delivering excellent service and creating positive customer experiences related in remittance matter. Responsibilities include providing timely support, addressing enquiries, and ensuring a smooth and positive customer journey.
Make An Impact By
- Handling incoming calls, enquiries, and customer complaints with professionalism and strong service skills
- Supporting mCash / mWallet / mRemittance matters, including validation of unsuccessful cases and coordination with beneficiary providers
- Ensuring timely follow-ups, issue resolution, and escalation of unresolved complaint according to procedures
- Meeting required KPIs while maintaining high service standards
- Working closely with team members, participating in meetings, and contributing ideas for improvement
- Assisting in team operations, including mentoring/buddy roles and ad-hoc tasks assigned by the team leader
- Any other duties assigned by the superior
- At least Diploma in Business Administration, Ecommerce or related discipline
- Minimum 1 year of relevant experience in contact centre
- Fresh graduates are welcome to apply too
- Strong customer service mindset with good English proficiency and interpersonal skills
- Team-oriented, proactive, and able to work under pressure in a fast-paced environment
- Flexible with work schedules, including extended hours when required
- Proficient in MS Office and able to work independently
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