Customer Care Officer - Sudong Insurance Outbound
Singtel
Date: 3 weeks ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
In your role, you are responsible to provide customer service to support customers’ enquiries related with insurance products. The role also involve recommending relevant insurance products to meet customer's needs.
Make An Impact By
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
In your role, you are responsible to provide customer service to support customers’ enquiries related with insurance products. The role also involve recommending relevant insurance products to meet customer's needs.
Make An Impact By
- Conduct outbound calls to cross market insurance products to generate new sales.
- Attend to inbound calls transfer through general hotline or via WhatsApp channel to address customers’ queries on items relating to quotation, product benefits or other enquiries.
- Handled escalated calls and manage higher-level customer service inquiries.
- Incharge to manage the leads for team member within CRM system.
- Develop a deep understanding across all General Insurance products and the ability to assess customers’ needs through consultative conversations to recommend suitable coverage or products.
- Identify and build a strong sales pipeline for current or future sales conversion.
- Assist customers through the digital buying processes
- Ensure all engagement activities comply with industry regulations and guidelines.
- To provide after sales- services in the renewal of their current policy and address any other general enquiries in a timely manner.
- Measure monthly engagement call performance against SOPs and sales target. Thereafter, develop improvement plan for further review.
- At least Diploma in Business Studies/Administration/ Management, Commerce or equivalent.
- Minimum with 1 year working experience in customer service or contact centre is required. Fresh Graduates are encouraged to apply and explore too.
- Equipped with basic insurance concept and principles certification will be added advantage.
- Customer oriented with good interpersonal and communication skill.
- Ability to perform in a fast paced environment and work well under pressure.
- Willing to work on scheduled public holidays.
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
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