Customer Care Specialist
DES DIGITAL MARKETING SDN. BHD.
Date: 1 week ago
City: Kuala Lumpur
Contract type: Full time
Qualifications & experience
- Fluency in Mandarin, English and Cantonese
- Computer literacy
- The ability to multitask and work under pressure
- Self-organization
- Responsible attitude
- Naturally helpful and service-minded
- Soft skills to be able to deal with challenges professionally
Tasks & responsibilities
- Responding to customer queries in a timely and accurate way
- Identifying customer needs and assisting customers with their queries
- Escalate technical issues
- Follow communication procedures, guidelines, and Company policies
- Knowledge of the admin area, the ability to use all the provided tools (training)
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