Customer Service
RETOUCH
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Job Responsibility
- Provide excellent customer service support via phone, email, and chat, addressing inquiries, complaints, and issues promptly.
- Handle customer orders, returns, exchanges, and refunds in a professional manner.
- Maintain and update customer records and information in the system accurately.
- Collaborate with other departments to resolve customer issues efficiently.
- Assist with administrative tasks related to customer service, including data entry and report generation.
- Handle customer feedback and provide solutions to improve overall customer experience.
- Follow up on unresolved customer inquiries or complaints.
- Ensure compliance with company policies and standards in all customer interactions.
- Minimum qualification of SPM or equivalent.
- Good communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or other languages is an added advantage.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Previous experience in customer service is preferred but not mandatory.
- Basic computer skills, including in Microsoft Office.
- A positive attitude, patience, and a passion for helping others.
- Competitive salary and performance-based bonuses.
- Training and development opportunities.
- Health insurance and other company benefits.
- Friendly working environment with opportunities for career growth.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
ELECTRICAL ENGINEER
Syauqi Group,
Shah Alam
2 days ago
About The Company!Established in 1999, we are Bumiputera Company based in Shah Alam which specializes in interior construction, maintenance services and energy saving provider. In line with our group’s continuous growth and expansion plan, we are seeking an experienced and suitable candidate to join our team as an ELECTRICAL ENGINEER.Requirement:Candidate must possess at least a BACHELOR’S DEGREE or DIPLOMA IN...
QA Assistant Manager
YAMAGUCHI MFG MALAYSIA SDN BHD,
Shah Alam
2 days ago
About the roleThis is a full-time opportunity for a QA Assistant Manager to join YAMAGUCHI MFG MALAYSIA SDN BHD in their Shah Alam, Selangor location. As the QA Assistant Manager, you will play a key role in the Manufacturing industry, overseeing quality assurance and control processes to ensure the company's products meet the highest standards.What you'll be doingManage and improve...
Sales Officer
Rylex Logistics (M) Sdn Bhd,
Shah Alam
6 days ago
Job ResponsibilityProspecting & growing new clients in the B2B & B2C commerce marketMostly spending the time outdoor closing sales and maintaining relationships with clients by providing support, information and guidanceAnalyze sales data and market trends for actionable insights, continuously improving marketing strategiesConduct market research and leverage data analytics to guide decision-makingFormulate creative sales strategy to gain new business prospects and...
