Customer Service cum Admin Executive (客户服务专员)

RESPONSIBILITIES & DUTIES:

• Attract potential customers by answering product and service queries.
• Maintain customer accounts by recording account information.
• Service walk in customers and promote company’s products and services.
• Perform tele-marketing when there’s new product initiative from Sales Division.
• Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
• Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
• Produce customer reports for management’s decision making and analysis.
• Attend weekly meeting and report weekly activities.
• Record log activities of daily tasks.

REQUIREMENTS & QUALIFICATIONS:

EDUCATION LEVEL & MAJOR

• Candidate must possess at least a Diploma in any field or equivalent.

YEARS OF EXPERIENCE

• At least 1 year / Fresh graduates are welcome to apply.

REQUIRED LANGUAGE

• Bahasa Malaysia, English & Mandarin is an added advantage.

REQUIRED SKILLS

• Good communicator and pleasant looking.
• Punctual and well discipline in conduct.
• Team player with good attitude in covering peers to ensure company’s good image is maintained at all times.
• Responsible and full of integrity dealing with customers, peers and superior.
• Multi-tasking and willing to take on additional responsibilities.
• Organized in handling document and paperwork.

WORKING HOURS & OFF DAY

• Willing to work 6 days per week.