Customer Service Executive

cake tella


Date: 3 days ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls.
  • Handle Delivery order and Packaging.
  • Handle Complaint with appropriate solutions.
  • Ensure Customer Satisfaction and Operation Efficiency.
  • Communicate with Production Team to Ensure Operation Efficiency.
  • Liase with customer & Runner face to face to ensure they gotten the correct orders.

Job Requirements

  • We have 2 seperate brands , KETOCAKE - Sugarless cake and CAKETELLA - Alcohol cake.
  • 2 Different outlets, next to each other.
  • Fluent in English (advanced level).
  • Available to work Monday to Saturday, 8am to 6pm. Sundays are for recovery! ( 5 working days).
  • Must have critical thinking skills to solve customer issues and provide creative solutions.
  • Have fun at work.

Job Benefits

  • We're a fun and youthful company that knows how to party. If you're ready to have some fun while getting the job done, you'll IT right in.
  • Bonuses? Check! We appreciate hard work and dedication, so we offer two bonuses a year to reward our superstar employees.
  • EPF/SOCSO.

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