Customer Service Executive

Job description

Duties & Responsibilities:

• Build good relationship with guest and provide excellent customer service.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Resolve guest issues and complaints promptly and effectively.
• Handling reservations and sending booking details to ensure smooth guest arrival.
• Ensure the satisfaction of every guests.

Requirements:

• Must be able to write and communicate in Mandarin, English and Malay.
• Must be able to work in rotating shifts.
• Must be able to work on weekends and public holidays.
• Basic computer and social media networking skills.
• Self-discipline, responsible and willing to learn.
• Good multi-tasking and time-management skills, with the ability to prioritise tasks.
• People-oriented, positive personality with outstanding interpersonal communication and customer service skills.