Customer Service Executive 客服人员

Startek Malaysia


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 3,000 - MYR 4,200 per month
Contract type: Full time
Job Responsibility

  • Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about products and services.
  • Process orders, applications, and forms.
  • Maintain and update customer records in the database.
  • Follow up on customer interactions to ensure satisfaction.
  • Collaborate with other departments to resolve complex issues.
  • Work in rotational shifts to ensure 24/7 customer support coverage.

Job Requirements

  • Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about products and services.
  • Process orders, applications, and forms.
  • Maintain and update customer records in the database.
  • Follow up on customer interactions to ensure satisfaction.
  • Collaborate with other departments to resolve complex issues.
  • Work in rotational shifts to ensure 24/7 customer support coverage.

Job Benefits

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and development.
  • Friendly and supportive work environment.

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