Customer Service Executive - Mandarin Speaker - Johor Baharu
Arvion Services
Date: 3 weeks ago
City: Johor Bahru
Contract type: Full time
Job Overview:
We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.
Key Responsibilities:
We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.
Key Responsibilities:
- Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
- Provide accurate product/service information and exceed customer expectations.
- Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
- Demonstrate good typing speed and accuracy in Traditional Chinese characters.
- Manage multiple tasks in a fast-paced, high-volume environment.
- Maintain good computer literacy and use internal systems effectively.
- Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
- Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
- Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
- Good communication skills and strong attention to detail.
- Basic computer knowledge and ability to multitask.
- 5.5 working days per week
- Rotational shifts (24-hour coverage)
- Public holidays and weekends are compulsory working days.
- 1-Month Accommodation for outstation hires
- Shuttle Service Available from key areas:
- Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia
- Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
- Walk-in Interviews available
- Virtual interviews accepted for outstation candidates
- Assessment required as part of the selection process
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Executive (Southern)
CelcomDigi,
Johor Bahru
4 days ago
Job DescriptionThe Sales Executive (Sales Channel Management) is responsible for driving sales performance through effective engagement and support of assigned sales channels. This includes managing relationships with channel partners, retailers, and agents to ensure sales targets are met. The role involves executing channel strategies, monitoring sales activities, providing product training, and ensuring alignment with company objectives. The ideal candidate will...
Account & HR Assistant / Executive / Senior Exe
Yong Min Office Automation Sdn Bhd,
Johor Bahru
MYR 2,200
-
MYR 5,000
per month
1 week ago
Job ResponsibilityJob Responsibilities for Collection officer (AR) [RM 2,200.00 - RM 3,000.00] :Reviewing the company debtor list.Contacting customers and informing them of their overdue outstanding.Issuance of official receipt.Responsible for keeping records of collection and status of accounts.Issuing reminder letter and follow up calls with customers.Handle delinquent customers' request for interest waivers, queries on invoices and outstanding.Ensure that collection process are...
Client Services & Relations Officer
The Straits Resorts,
Johor Bahru
2 weeks ago
Company DescriptionThe Straits Resorts is a boutique senior living residence in Medini, Johor, reimagining retirement with elegance and comfort. We offer thoughtfully designed one- and two-bedroom suites, personalised concierge support, housekeeping, and post-operative care services. Residents enjoy a vibrant lifestyle with wellness programs, social activities, a fitness centre, spa, and scenic gardens. Our warm, connected community feels like home.Role DescriptionThe...
