Customer Service Executive - Mandarin Speaker - Johor Baharu
Arvion Services
Date: 3 days ago
City: Johor Bahru
Contract type: Full time
Job Overview:
We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.
Key Responsibilities:
We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.
Key Responsibilities:
- Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
- Provide accurate product/service information and exceed customer expectations.
- Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
- Demonstrate good typing speed and accuracy in Traditional Chinese characters.
- Manage multiple tasks in a fast-paced, high-volume environment.
- Maintain good computer literacy and use internal systems effectively.
- Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
- Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
- Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
- Good communication skills and strong attention to detail.
- Basic computer knowledge and ability to multitask.
- 5.5 working days per week
- Rotational shifts (24-hour coverage)
- Public holidays and weekends are compulsory working days.
- 1-Month Accommodation for outstation hires
- Shuttle Service Available from key areas:
- Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia
- Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
- Walk-in Interviews available
- Virtual interviews accepted for outstation candidates
- Assessment required as part of the selection process
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