Customer Support Specialist
cake tella
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls.
- Handle Delivery order and Packaging.
- Handle Complaint with appropriate solutions.
- Ensure Customer Satisfaction and Operation Efficiency.
- Communicate with Production Team to Ensure Operation Efficiency.
- Liase with customer & Runner face to face to ensure they gotten the correct orders.
- We have 2 seperate brands , KETOCAKE - Sugarless cake  and CAKETELLA - Alcohol cake.
- 2 Different outlets, next to each other.
- Fluent in English (advanced level).
- Available to work Monday to Saturday, 8am to 6pm. Sundays are for recovery! ( 5 working days).
- Must have critical thinking skills to solve customer issues and provide creative solutions.
- Have fun at work.
- We're a fun and youthful company that knows how to party. If you're ready to have some fun while getting the job done, you'll IT right in.
- Bonuses? Check! We appreciate hard work and dedication, so we offer two bonuses a year to reward our superstar employees.
- EPF/SOCSO.
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