Customer Support Specialist

CardBiz Group of Companies


Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on EDC products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information

Job Requirements

  • Minimum education: SPM
  • Language required: English, Mandarin, Bahasa Malaysia.
  • Fresh graduates are encouraged to apply.
  • Preferable those can speak Mandarin speaker will be added advantage.
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy

Job Benefits

  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical Claim
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.
  • Referral Fees
  • Staff Refreshment provided

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