Director of Human Resources - Hilton Shah Alam

Exceptional Hospitality Starts With You

As a Director of HR, you will be responsible for developing and executing a comprehensive human resources strategy that supports the company's long-term business objectives and culture. The role also requires monitoring and evaluating the effectiveness of human resource management, providing HR-related decision support to senior management through data analysis and reporting to support business decision-making, and providing advice and solutions from a human resources perspective.

Here’s what you’ll do during a typical day:

Strategic HR Leadership:

• Develop and implement HR strategies aligned with the hotel’s goals and objectives.
• Collaborate with senior management to create and execute workforce plans that drive organizational success.
  
  
  

Talent Acquisition & Management:

• Oversee the recruitment and onboarding processes to attract and retain top talent.
• Develop and implement succession planning and talent development programs.
  
  
  

Employee Relations & Engagement:

• Foster a positive and inclusive workplace culture through effective communication and engagement initiatives.
• Address employee concerns and grievances promptly, ensuring fair and consistent resolution.
  
  
  

Training & Development:

• Oversee the design and delivery of training programs to enhance team member skills and leadership capabilities.
• Identify and implement initiatives to support career development and employee growth.
  
  
  

Compliance & Policy Implementation:

• Ensure HR operations comply with local labor laws, health and safety regulations, and company policies.
• Regularly review and update HR policies and procedures to maintain alignment with best practices and legal requirements.
  
  
  

HR Operations Management:

• Oversee payroll, benefits administration, and other HR-related functions to ensure accuracy and efficiency.
• Monitor HR metrics and provide insights to senior management for informed decision-making.
  
  
  

Performance Management:

• Lead the performance appraisal process, guiding managers in setting goals and providing constructive feedback.
• Develop action plans to address performance challenges and recognize high achievers.
  
  
  

Organizational Development:

• Drive initiatives to improve organizational effectiveness, employee retention, and overall team satisfaction.
• Lead change management efforts and guide during periods of transition.
  
  
  

What It Takes To Make The Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Extensive experience in human resources leadership, with at least 7-10 years in a senior HR role, preferably in the hospitality industry.
• Strong knowledge of labor laws, employee relations, and talent management strategies.
• Proven experience in organizational development and change management.
• Exceptional leadership and interpersonal skills.
• Proficiency in HR management systems and Microsoft Office applications.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with the ability to influence and build relationships across all levels.
• Flexibility to adapt to a fast-paced and dynamic work environment.
  
  
  

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members' well-being, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Team Spirit: Join a supportive and friendly team that feels like family.
• Career Growth: Opportunities for professional development and career advancement.
• Great Perks: Competitive salary, benefits, and more.
• Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
  
  
  

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Work Locations

Hilton Shah Alam

Schedule

Full-time

Brand

Hilton Family of Brands

Job

Human Resources