DM - ServiceNow CMDB Developer

Accenture Southeast Asia


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Responsibilities:


  • Hands on Expertise with Integrations with data ingestions systems
  • Hands on Experience with Discovery
  • Represent a specific technical domain in the IT organization
  • Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
  • Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
  • Develop and monitor CI data health reports / dashboards and resolve any issues
  • Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
  • Proactively identify CI classes, attributes, and relationship types that are required
  • Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
  • Ensure the CIs are created or updated using only approved processes and procedures
  • Develop, document, and implement CI data audits and address any issues that arise
  • Evaluate enhancement requests and identify appropriate solutions
  • Validate CMDB functionality as part of ServiceNow platform upgrades and deployments"


    • Requirements:


  • Proven experience with ServiceNow CMDB and Discovery tools.
  • Strong hands-on experience with data integrations and ingestion systems.
  • Deep understanding of ITSM processes and how CMDB supports them.
  • Demonstrated ability to implement and manage CI governance and data quality processes.
  • Proficiency in creating dashboards, data audits, and health reports.
  • Excellent problem-solving and analytical skills, with keen attention to detail.
  • Strong documentation, communication, and stakeholder engagement skills.


    • Preferred Qualifications:


  • ServiceNow Certified Implementation Specialist – CMDB or Discovery (preferred).
  • ITIL Foundation certification.
  • Experience with automation tools, scripting, or API integrations within ServiceNow.


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