DM - ServiceNow CMDB Developer
Accenture Southeast Asia
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote

Responsibilities:
Hands on Expertise with Integrations with data ingestions systems
Hands on Experience with Discovery
Represent a specific technical domain in the IT organization
Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
Develop and monitor CI data health reports / dashboards and resolve any issues
Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
Proactively identify CI classes, attributes, and relationship types that are required
Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
Ensure the CIs are created or updated using only approved processes and procedures
Develop, document, and implement CI data audits and address any issues that arise
Evaluate enhancement requests and identify appropriate solutions
Validate CMDB functionality as part of ServiceNow platform upgrades and deployments"
Requirements:
Proven experience with ServiceNow CMDB and Discovery tools.
Strong hands-on experience with data integrations and ingestion systems.
Deep understanding of ITSM processes and how CMDB supports them.
Demonstrated ability to implement and manage CI governance and data quality processes.
Proficiency in creating dashboards, data audits, and health reports.
Excellent problem-solving and analytical skills, with keen attention to detail.
Strong documentation, communication, and stakeholder engagement skills.
Preferred Qualifications:
ServiceNow Certified Implementation Specialist – CMDB or Discovery (preferred).
ITIL Foundation certification.
Experience with automation tools, scripting, or API integrations within ServiceNow.
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