E-commerce Executive

Industry: FMCG

Working Location: For the interim, remote work is available. We're a Singapore-based company with no office in Malaysia. However, office attendance may be necessary if one is established later.

Overview:

We are seeking a dynamic and detail-oriented E-Commerce Executive to join our growing team. This role is crucial in ensuring that our e-commerce platforms are optimized for performance and supporting our operational needs. If you are passionate about e-commerce, SEO, and efficient operations, this position offers an exciting opportunity to contribute to our success.

Job Responsibilities:

Platform Content Management:

• Ensure content completeness and performance optimization for product listings on e-commerce platforms such as Shopee, Lazada, Amazon, Foodpanda, and our webstore.
• Optimise the webstore for SEO, ensuring that product listings and content are search engine-friendly to drive organic traffic and improve visibility.
• Update listings for accuracy and relevancy when product information changes.

Customer Support:

• Manage customer inquiries and provide timely responses.
• Efficiently process return and refund requests, ensuring compliance with company policies and maintaining high levels of customer satisfaction.

Market & Operation:

• Observe and stay updated on market trends and recent developments.
• Maintain system stock accuracy, ensuring alignment with physical stock.
• Perform other tasks as assigned to support overall business operations.

Requirements:

Education & Experience:

• Diploma / Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Minimum 2 years of experience in e-commerce platform management and digital marketing, with a strong understanding of content management. SEO optimization knowledge and experience is an added advantage.

Skills & Knowledge:

• Strong understanding of e-commerce platforms (e.g., Shopee, Lazada, Amazon) and content management systems (e.g., WooCommerce, Shopify).
• Excellent communication skills for handling customer inquiries and coordinating with teams.
• Proficient in Microsoft Excel

Personal Attributes:

• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills, with a focus on customer service and engagement.
• Ability to work independently as well as part of a team
• Proactive and creative thinker with a passion for and e-commerce.