E-Commerce Sales Operations Executive

Job Description

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

• Content Management
• Support product listing execution to ensure on-time, in-full (OTIF) delivery and speed to market across e-commerce platforms.
• Maintain and update product listing images, check pricing, and promotional content across e-commerce platforms (e.g., Lazada, Shopee, TikTok Shop).
• Ensure content accuracy and consistency with brand guidelines and commercial plans.
• Purchase Order (PO) Management
• Process daily POs accurately and in a timely manner.
• Coordinate with internal teams and external partners to ensure PO alignment with campaign timelines and inventory.
• Troubleshoot and resolve PO-related issues with supply chain & logistic teams.
• Claim Accrual & Submission
• Track and manage claim accruals for trade and marketing activities.
• Prepare and submit claims with supporting documentation in accordance with internal policies and timelines.
• Liaise with finance and commercial teams to ensure proper claim validation and approvals.
• Reporting & Reconciliation
• Support monthly reporting on sales, content accuracy, PO status, and claim tracking.
• Reconcile campaign budgets, claims, and actual spend to ensure financial accuracy.
• Identify and escalate discrepancies or execution gaps for resolution.
  
  

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

Essential Requirements

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 1-3 years of Ecommerce experience will be an added advantage.
• Strong attention to detail and organizational skills.
• Proficient in Excel and comfortable working with digital platforms and reporting tools.
• Ability to work independently and collaborate across teams.
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs
• Excellent command of English, the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders.
  
  

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Kuala Lumpur Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time