Executive, Cross Border (Key Account) - Mandarin Speaker
Ninja Van
Date: 6 days ago
City: Shah Alam
Contract type: Full time
Responsibilities
- Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.
- Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.
- Work with internal stakeholders to recognize and resolve daily operational issues.
- Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.
- Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
- Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.
- Analyse and report client status including sales trend, service level performance, service issues.
- Own and manage rapport with existing Singapore clients from build customer trust towards cross border service.
- Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
- Assist with Singapore client inquiries related to the parcel and others.
- Handle customer complaints and refunds
- Able to Speak, read and write in Mandarin - to liaise with mandarin speaking client.
- Fluent in English and Bahasa Malaysia
- Candidate must possess at least a bachelor's degree in any field.
- Experience in account management is an advantage.
- Experience in delivering client-focused solutions based on customers’ needs.
- Preferably Junior Executive with prior experience in Customer Service, Account Management or Logistics/Supply Chain frontline role.
- Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism.
- High conscientiousness, client-centricity, and good communication skills
- Possess own transport / willing to travel.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Service Executive
Agensi Pekerjaan Starmag Sdn Bhd,
Shah Alam
1 day ago
Job ResponsibilityHandle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner.Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing.Manage order fulfillment issues to ensure accurate and timely shipment arrangements.Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead...
National Contract Logistics Information Systems Specialist
Kuehne+Nagel,
Shah Alam
3 days ago
You will be part of our Contract Logistics team, adding your technical expertise + skills to the delivery of customer + operational Excellence. Your Role Your primary objective is to provide professional warehouse management solutions (WMS) +/or transport management solutions (TMS). You will do this by working with a variety of internal + external stakeholders while focusing on the following...
Internship in E-Commerce
BIG PHARMACY HEALTHCARE SDN BHD,
Shah Alam
4 days ago
Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised...
