Executive Distribution Center Operations

DKSH Scientific Solutions


Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Title: Executive Distribution Center Operations

Location:

Shah Alam, MY, MY

Global Business Unit: HEC

Job Function: Supply Chain Management

Requisition Number: 191589

Description

Job summary:

Handle customer complaints, investigate issues, track orders, and support process improvements using Scuba and related systems.

Job Responsibilities

  • Act as initial response to customer complaints through Scuba system.
  • Perform initial investigation on complaints received, perform cycle count, inventory check and document check to validate complaints received are genuine.
  • Work closely with process owner to identify root cause, corrective and preventive action to close the complaints’ tickets in Scuba system.
  • Provide briefing to operation team on customer complaints as feedback to avoid recurrence.
  • Monitor corrective/preventive actions proposed by process owner to ensure actions are duly carried out
  • Monitor complaints status in Scuba system. Reassign unresolved complaints to process owner or escalate to head of department for action until closure.
  • Provide daily Scuba performance status report to Head of Department and process owner for follow up and action.
  • Support process owner to raise Scuba complaint tickets and monitor for closure.
  • Monitor status of urgent order/request to ensure orders/requests are being handled timely to meet clients/customers timeline.
  • Report and monitor backlog orders, follow up with operation to clear the orders within the SLA timeline
  • Report and monitor open trade returned stocks collection orders, alert TRA team for aged collection orders
  • Handling Transport Core Process (TCP) to ensure number of orders hand over by outbound team to dispatch match the plan.

Job Requirements

  • Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field.
  • Fresh graduates are encouraged to apply; internship or academic project experience in supply chain or logistics will be an added advantage.
  • Strong analytical and problem-solving skills to support complaint investigation and root cause analysis.
  • Detail-oriented with good documentation and reporting skills.
  • Proficient in Microsoft Excel, Word, and PowerPoint.
  • Able to communicate effectively in English and Bahasa Malaysia, both written and verbal.
  • A team player with the ability to work closely with different stakeholders across departments.
  • Comfortable with using systems (e.g., complaint tracking platforms) – training will be provided.
  • Able to multitask, manage timelines, and follow up on action items diligently.
  • Possess good initiative and willingness to learn in a fast-paced environment.

Requisition Number: 191589

Job Function: Supply Chain Management

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