Executive, Order Management Solutions (OMS)
DHL Global Forwarding
Date: 2 weeks ago
City: Johor Bahru
Contract type: Full time
Job Description:
The incumbent is to manage end-to-end order management (purchase order and supplier), provides visibility through data entry update and reporting for OMS customers.
Job Responsibilities:
The incumbent is to manage end-to-end order management (purchase order and supplier), provides visibility through data entry update and reporting for OMS customers.
Job Responsibilities:
- Provide Vendor Management service by proactively contacting vendors to acknowledge orders have been received by customer.
- Follow up with vendors for orders approaching their “Ship Date” to ensure they make the bookings with DHL origins using Open Order report.
- Receive and process vendor booking request and also handle the vendor exception (booking and receiving) and request customer approval if required.
- Arrange shipment (FCL, LCL or Air) in response to pre-agreed instruction or in response to specific instruction from customer.
- Book space and equipment and co-ordinate delivery of containers from vendors to the designated CY or port or arrange CFS consolidation.
- Handle all necessary documentation received from suppliers and ensure they are uploaded into system or sent to destination as per defined timeline.
- Complete data entry in system from the point of vendor booking, container loading in an accurate and timely manner.
- Ensure system is updated with the agreed milestones with agreed timeframe.
- Arrange additional Value Added Services with operations if required.
- Provide a comprehensive and agreed KPI report if required.
- Provide daily operational reports to meet customer requirement of customer.
- Produce invoices for the management of all DHL services if required.
- At least Diploma in any field.
- With 2-3 years’ experience in freight forwarding industry.
- Excellent time management skills and the ability to prioritize work.
- Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
- Able to work in a fast pace and challenging environment.
- Proficiency in Microsoft Office (Word, Excel & PowerPoint)
- This position is located in Medini Iskandar, Johor.
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