Executive, Parcel Recovery (Warehouse)

Responsibilities

• Accountable to ensure all inquiries for problematic delivery issues are well addressed on
• daily basis and close in timely mannered in all mediums
• Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
• Accountable to verify all claims submissions from all claimant
• To prepare report on the related problematic delivery issues on weekly basis
• To ensure full adherence to Recovery's SOP
• To ensure the relevant stakeholders are well informed with issue that tag to order(s)
• To ensure the accuracy of data input into the recovery system
• To assist Manager/Head for any ad hoc projects and analysis as and when required.

Requirements

• Candidate must posses at least Bachelor’s degree in any field (fresh graduate encouraged to apply)
• 2 years working experience in courier service will be an added advantage
• Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
• Good analytical and communication skills and a problem solver
• Hands on approach as work will be close to warehouse based
• Strong ability to grasp operation processes and systems quickly
• Must have an excellent spoken & written knowledge in English & Bahasa Malaysia
• Able to connect with people and communicate clearly
• Must have high integrity and responsibility towards the task assigned
• Excellent computer skills such as Microsoft Office and Google apps
• Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts