Executive, Retail (Business Development) - Klang Valley

The Executive, Retail (Business Development) role involves acquiring and onboarding new ASN and RPN partners within the assigned region, ensuring alignment with company goals. It includes negotiating partnership agreements, conducting onboarding sessions, and collaborating with cross-functional teams for seamless integration. The position also focuses on relationship management by serving as the main point of contact, conducting regular check-ins, and fostering partner growth and loyalty. Ongoing training and support have to be provided ASN and RPN partners to ensure understanding of product knowledge and sales techniques. Effective communication between partners and internal teams is vital to ensure smooth operations, project execution, and addressing partner needs while advocating on their behalf within the company.

Responsibilities

Acquisition and Onboarding

• Identify and evaluate potential ASN and RPN within the assigned region.
• Initiate and negotiate partnership agreements, ensuring alignment with company objectives and guidelines.
• Conduct thorough onboarding sessions with new partners, providing training and guidance on products, processes, and systems.
• Collaborate with cross-functional teams to ensure a smooth transition and integration of new partners into the company's ecosystem.

Relationship Management

• Serve as the primary point of contact for ASN and RPN, building and maintaining strong relationships.
• Conduct regular check-ins and visits to partners, addressing their needs, concerns, and providing necessary support.
• Actively engage with partners to identify opportunities for growth, address challenges, and foster collaboration.
• Develop and implement strategies to enhance partner satisfaction, retention, and loyalty.

Training and Support

• Provide ongoing training and support to ASN and RPN, ensuring their understanding of products, sales techniques, and operational processes.
• Conduct product knowledge sessions, sales training workshops, and other relevant training programs.
• Serve as a resource person for partners, addressing inquiries, resolving issues, and providing guidance on day-to-day operations.

Communication and Collaboration

• Facilitate effective communication and collaboration between ASN, RPN, and internal teams.
• Relay important information, updates, and initiatives from the company to partners and vice versa.
• Coordinate cross-functional efforts between partners and internal teams, ensuring smooth operations and project execution.
• Act as a bridge between partners and the company, advocating partner needs, and providing feedback to internal stakeholders.

Requirements

• Bachelor Degree in any field.
• Fresh graduates are encouraged to apply.
• Personable and a good communicator in both English and Malay, written as well as oral. Other language skills will be a plus (Mandarin).
• Self-starter with good initiative, and persistence to see us through this challenge
• Proficiency in Microsoft Office suite and a good comfort level using enterprise software.