GROUP IT MANAGER

HealthMetrics


Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time

Job Description

The Opportunity We're looking for an ambitious IT professional ready to step into their first IT Manager role. This is a unique opportunity to build and lead IT operations and enterprise systems governance for a growing healthcare technology company serving 200+ employees across Malaysia and Indonesia If you're currently an Assistant IT Manager, Senior IT Administrator, or IT Team Lead and you're ready to prove yourself in a leadership role, we want to hear from you What makes this special:
  • Report directly to the Group CTO with high visibility to executive leadership
  • Real strategic influence on enterprise systems, vendor management, and technology decisions
  • Opportunity to establish IT operations and governance frameworks from the ground up
  • Clear growth path to IT Director

What You’ll Do IT Operations & Support
  • Lead IT support operations for all HealthMetrics employees across Malaysia and Indonesia
  • Manage Microsoft 365 administration, user access, and identity management
  • Oversee onboarding/offboarding workflows and employee device management
  • Establish service level agreements and continuously improve IT service delivery
  • Build and manage the IT ticketing system and knowledge base
Enterprise Systems Governance
  • Establish enterprise systems procurement approval workflow
  • Manage vendor relationships and contract negotiations (HRIS, CRM, ERP, business applications)
  • Conduct system inventory and audit across all business units
  • Drive vendor consolidation and cost optimisation
  • Ensure integration strategy and security compliance for all enterprise systems
Team Leadership
  • Build and lead a high-performing IT team (grow from 1 to 3–4 people in Year 1)
  • Hire IT Administrator, IT Automation Engineer, and additional support roles
  • Develop team capabilities and foster continuous learning
  • Collaborate with business unit leaders across Malaysia and Indonesia
Automation & Innovation
  • Work with IT Automation Engineer to improve and expand internal automation
  • Implement endpoint management across the organisation
  • Drive self-service adoption to scale IT support efficiently
  • Identify opportunities for process improvement and automation What We’re Looking For Experience (Must-Have):
    • 5–8 years in IT support or IT administration roles
    • Currently in Assistant IT Manager, Senior IT Administrator, IT Team Lead, or similar role
    • Hands-on experience with Microsoft 365 administration (Exchange, SharePoint, Teams, Azure AD)
    • Experience supporting 100+ employees in a business environment
    • Track record of improving processes and solving problems
    Leadership & Communication:
    • Some team leadership experience (even informal—mentoring juniors, leading projects)
    • Comfortable presenting to senior stakeholders and business leaders
    • Excellent stakeholder management—ability to negotiate, influence, and build consensus
    • Fluent in English (written and spoken)
    Mindset:
    • Eager to learn and grow into a leadership role
    • Comfortable with ambiguity and building from scratch
    • Bias for action—can make decisions with incomplete information
    • Customer-focused with genuine care for employee experience
    • Systems thinker who sees connections between IT, business operations, and enterprise systems
    Nice-to-Have:
    • Enterprise systems procurement or vendor management experience
    • IT service management frameworks (ITIL)
    • Endpoint management platforms (Intune, Jamf, MDM)
    • Basic scripting or automation knowledge (PowerShell, Python)
    • Budget management experience
Job Snapshot Updated Date 07-10-2025 Job ID JOB-133 Department Information Technology (IT) Location Subang Jaya, Selangor, Malaysia Experience
  • 5 Years
Employee Type Permanent (On Probation)





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