HR Technology Specialist

Job Description

Reporting to the Head of HR Technology, support the administration, maintenance, and enhancement of CelcomDigi’s HR technology platforms—primarily HiHR (SAP SuccessFactors) & altHR (internally developed travel and expense system)—ensuring system accuracy, user satisfaction, and the seamless execution of digital HR processes.

Responsibilities

• Assist in the day-to-day system administration and operational support of HR technology modules, including Core HR, Recruitment, Onboarding, Learning, Performance, Compensation and Payroll.
• Perform regular data checks to ensure system data integrity and compliance with HR standards.
• Support testing, configuration updates, and documentation during system upgrades or module enhancements.
• Collaborate with HR users and IT teams to troubleshoot system issues and escalate where necessary.
• Maintain user manuals, SOPs, and assist with user training and onboarding on system functionalities.
• Generate and prepare HR reports using available reporting tools; support ad-hoc data requests and dashboards.
• Contribute to the success of HR digitalization initiatives by supporting process automation and digital adoption activities.
• Support project management activities for HR technology initiatives, including project tracking, status reporting, coordination of stakeholder meetings, and follow-up on action items.
• Stay current on HR system trends and provide input on potential improvements.
• Support audit and reviews.
  
  

Requirements

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field.
• Minimum 5 years of experience in HR systems administration or HRIT support role.
• Hands-on experience with SAP SuccessFactors or similar cloud-based HR systems is an advantage.
  
  

Technical Skills

• Basic understanding of HR processes and system configurations.
• Familiarity with reporting and data analytics tools (e.g., Excel, SAP report tools, Power BI).
• Ability to learn and navigate complex systems and troubleshoot issues effectively.
  
  

Behavioral Competencies

• Detail-oriented with a proactive attitude toward problem-solving.
• Strong communication skills and customer service mindset.
• Eagerness to learn, adapt, and grow within a fast-paced digital HR environment.
• Team player who is dependable, collaborative, and responsive to internal stakeholders.
  
  

Key Challenges

• Ensuring consistent data quality across multiple systems.
• Balancing multiple support requests while adhering to project timelines.
• Supporting system enhancements while minimizing disruption to ongoing operations.
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.