Improvement & Performance Manager (SD)(8)

Join our Team

We are seeking a dynamic and results-driven Head of SAR – Transformation to join our global team and lead a high-impact, multi-year transformation of our Hardware Services (HWS) ERP platform. This role offers a unique opportunity to shape the future of SAR operations by driving strategic change from concept to execution.

You will play a critical role in translating business needs into measurable outcomes, with a focus on improving the customer experience, operational efficiency, financial performance, and supporting a collaborative and high-performing culture. As a key transformation leader, you will define and implement the strategic roadmap for ERP modernization, while managing ongoing service delivery to ensure continuity and excellence.

What you will do:

Transformation Leadership

• Define and drive the ERP transformation roadmap across BAs and MAs to ensure business outcomes are realized.
• Lead the implementation and integration of a new ERP SaaS platform, replacing the existing legacy system.
• Oversee governance, financial oversight, program planning, and execution of all transformation-related initiatives.
• Manage cross-functional dependencies, ensuring cohesive execution across service lines, domains, and customer units.
  
  

Operational Change

• Lead end-to-end process standardization, alignment, and simplification initiatives.
• Drive ways of working transformation, leveraging AI, automation, and efficiency improvements to optimize operations.
• Enable supply chain transformation to reduce costs and improve capital efficiency.
  
  

Organizational Development

• Implement role redesign, organizational changes, and change management programs aligned with the transformation vision.
• Serve as a catalyst for collaboration and cultural shift, breaking down silos between internal and external stakeholders.
  
  

Performance & Risk Management

• Define and track Objectives and Key Results (OKRs) and transformation KPIs.
• Monitor and manage program risks, ensuring mitigation strategies are in place.
• Ensure compliance, transparency, and risk minimization through process control and standardization.
  
  

Vendor & Stakeholder Management

• Lead vendor selection, negotiation, and performance management for ERP and related services.
• Influence and engage internal stakeholders and external partners to secure alignment and commitment.
  
  

What You Bring

Expertise & Knowledge

• Deep understanding of HWS reverse logistics and supply chain operations.
• Proven experience with ERP transformations, ideally involving SaaS platforms and enterprise-level integration.
• Strong operational acumen, especially in areas like ICT tools, logistics platforms, and service delivery ecosystems.
  
  

Leadership & Transformation Experience

• Demonstrated leadership of complex, multi-year transformation programs with high risk and resource requirements.
• Strategic thinker with the ability to translate business needs into actionable transformation plans.
• Experience leading organizational and operational change, with a track record of delivering tangible business outcomes.
  
  

Soft Skills & Attributes

• Strong cross-functional collaboration and stakeholder engagement skills.
• Ability to influence senior leaders and drive decisions in a complex matrix environment.
• Analytical and solutions-oriented mindset with a passion for continuous improvement and innovation.
  
  

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson Australia have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Country: Australia, USA, Netherlands, Sweden, Malaysia, China

Job details: Improvement & Performance Manager

Job Stage: Job Stage 8

Primary Recruiter: Sushmita Centeno

Hiring Manager: Barbara Venturini