IT Technical Support at Weike Gaming Technology (Malaysia) Sdn Bhd

SmartHire by SEEK


Date: 1 week ago
City: Shah Alam
Contract type: Full time

Our client “Weike Gaming Technology (Malaysia) Sdn Bhd” is seeking IT Technical Support to join their company!

What you’ll be doing?

  • Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
  • Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers.
  • Responsible for Footprints tickets creation / updates.
  • To guide/assist customer in resolving their issue via knowledge DB.
  • Ensure that issues are handled within the agreed service level agreement timeframe.
  • Accountable for Sabah team’s spare inventory
  • Issuance of service report.
  • Consolidate service reports for spare parts charging.
  • Initiate recommendations for manpower Requirements / deficiency to fulfil business needs.
  • Communicates effectively with clients to identify needs.
  • Guide juniors in corrective & preventive services.


Who are they looking for?

  • At least 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.
  • Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
  • Posses Own transport.
  • Working experience in technical support.
  • Demonstrate strong problem skill set.
  • Demonstrate strong client handling skill set.
  • High level of self-discipline for remote work arrangements.
  • Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office.
  • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Working Hour:

  • 5 days work week

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!

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