客服专员

ELITE ADVANCE SERVICE SDN. BHD.


Date: 4 weeks ago
City: Johor Bahru
Contract type: Full time

岗位职责:

  • 负责应对客户咨询、受理投诉,收集、整理分析客户投诉,并且按照公司的要求进行分类、存档等工作;
  • 根据公司的要求及时联系、同时客户意见处理的情况,及时跟进处理状态
  • 处理后要及时进行客户回访;
  • 及时的将各类客户投诉以公司要求的形式报告给相关的部门;
  • 对客户进行满意度调查满意度调查等;
  • 及时完成领导交办的其他任务。

岗位要求:

  • 拥有1 +多年的客户服务行业实践经验。
  • 熟悉专业英文邮件写作。
  • 了解区块链将是一个优势。
  • 态度良好,积极向上,对学习有浓厚的兴趣。
  • 欢迎应届毕业生申请

福利:

  • 具有竞争力的薪酬待遇(底薪+交通津贴+餐补津贴+夜班津贴+丰厚的KPI奖金计划+年终奖)。
  • 绝佳的成长和晋升机会:提供支持、技能发展、辅导机会和培训计划。
    员工敬业度、认可和赞赏计划
  • 提供年假、病假、住院假、生日假、婚假、产假、陪产假和其他各种福利。
  • 全面的保险范围
  • 节日礼物、结婚礼物、生日券等
  • 团队建设

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