L2 Support Specialist (Financial Applications)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The L2 Support Team for Business Continuity Planning (BCP), Disaster Recovery (DR), Archival, and Data Retention plays a crucial role in maintaining the stability, security, and regulatory compliance of finance applications within the insurance industry. This team ensures that critical business functions can continue during and after a disaster, and that data is archived and retained in accordance with industry regulations and organizational policies.

Key Responsibilities

Business Continuity Planning (BCP)

• Develop and Maintain BCP: Create and update comprehensive business continuity plans that address potential risks and ensure operational resilience.
• Risk Assessment: Identify and assess risks that could impact finance applications and develop strategies to mitigate these risks.
• Business Impact Analysis (BIA): Conduct BIAs to determine the potential impact of disruptions on business operations and prioritize recovery strategies.
• Testing and Drills: Organize and conduct regular BCP testing and drills to ensure readiness and effectiveness, and make necessary adjustments based on test results.
• Training and Awareness: Provide training and raise awareness among employees about business continuity processes and responsibilities.
  
  
  

Disaster Recovery (DR)

• DR Planning and Implementation: Develop and implement DR plans that ensure rapid recovery of finance applications in the event of a disaster.
• DR Environment Build: Establish and build DR environment for critical applications
• Backup Management: Ensure regular backups of critical data and applications, and verify the integrity and availability of backup data.
• DR Testing: Conduct regular DR tests to validate the effectiveness of recovery procedures and adjust plans as necessary.
• Coordination with IT Teams: Work closely with IT infrastructure and operations teams to align DR plans with overall IT strategies and capabilities.
• Incident Response: Lead the response to actual disasters, coordinating recovery efforts and communication with stakeholders.
  
  
  

Archival

• Data Archival Strategy: Develop and implement a data archival strategy that meets business needs and regulatory requirements.
• Archival Processes: Establish processes for the secure and efficient archival of finance application data.
• Archival Systems: Manage and maintain archival systems, ensuring they are reliable and accessible for data retrieval.
• Data Integrity: Ensure the integrity and security of archived data, protecting it from unauthorized access and corruption.
• Regulatory Compliance: Ensure all archival practices comply with industry regulations and organizational policies.
  
  
  

Data Retention

• Retention Policies: Develop and enforce data retention policies that define how long different types of data must be retained.
• Retention Schedules: Create and manage data retention schedules that ensure timely disposition of data in accordance with policies.
• Compliance Monitoring: Monitor compliance with data retention policies and schedules, and address any non-compliance issues.
• Data Disposal: Ensure the secure and compliant disposal of data that is no longer needed or has reached the end of its retention period.
• Audits and Reporting: Conduct regular audits of data retention practices and provide reports to management and regulatory bodies as required.
  
  
  

Qualifications And Skills

• Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field
• At least 5 years of experience in business continuity planning, disaster recovery, data archival, and data retention, preferably within the finance or insurance industry
• Technical Knowledge: Strong understanding of IT infrastructure, finance applications, and disaster recovery technologies
• Technical Knowledge: Azure Site Recovery (ASR), Cloud Storage Lifecycle Management, Terraform; Scripting tools such as PowerShell, Python
• Regulatory Knowledge: Familiarity with industry regulations and standards related to data retention and archival in the insurance sector.
• Analytical Skills: Excellent analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
  
  
  

Additional Skills

• Experience with financial products, applications, or regulatory reporting applications, such as Prophet, SAS, SunGL, OneStream, Oracle ERP, IFRS17, others
• Relevant certifications such as Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or Project Management Professional (PMP) are a plus
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.