Live Chat Agent (f/m/x)

Anton Paar


Date: 14 hours ago
City: Shah Alam
Contract type: Full time
Responsibilities:

  • First communication with our customers via our chat tool and with the support of our systems
  • Provide technical first level support to the customers in a timely manner, being able to support the customer with your advice in a professional and respectful dialogue
  • Processing Leads from Online and Offline requests in our CRM system
  • Maintenance of customer data in the CRM system
  • Continuous development of our live chat channel
  • Proactively create, optimize, and manage SEA (Search) campaigns to achieve defined marketing goals.
  • Perform in-depth data analysis and deep dives into campaign performance to identify areas for improvement.
  • Independently derive and implement data-driven optimization measures to enhance campaign effectiveness.

Requirements:

  • Technical education with a degree in chemical engineering or a related field, along with a strong business understanding
  • English language skills are essential. Any additional language is a plus
  • Customer-oriented problem-solving ability
  • Strong written skills that leads to clear and concise text-based communication
  • Experience in working with CRM is of advantage
  • Structured, independent and responsible way of working
  • Strong multi-tasking and ability to intensively focus
  • Willingness to continuously learn more about our products
  • Possess professional experience in the field of SEA, with a proven track record of success in managing and optimizing search engine advertising campaigns.
  • Demonstrate an understanding of Google Ads, campaign setup, keyword optimization, and bid management strategies.

We offer you:

  • A reliable and long-term workplace in our expanding and international high-tech company
  • An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
  • A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
  • Individual training and onboarding
  • Professional and personal development

Entry:

Immediately

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