Management Information System (MIS) Manager

Job Description:

1. System Management:

• Develop and implement the organization's Management Information System in alignment with business objectives.
• Oversee the design, development, and implementation of software and hardware solutions.
• Ensure the reliability, security, and performance of the information systems.

2. Data Management:

• Manage the collection, storage, and retrieval of data to support business processes.
• Implement and maintain data quality and integrity standards.
• Design and implement data backup and recovery procedures.

3. Team Leadership:

• Lead and mentor a team of MIS professionals, providing guidance and support.
• Collaborate with other departments to understand their information system needs and ensure seamless integration.

4. New Project Management:

• Lead the planning, implementation, and evaluation of new IT projects and systems across the organization.
• Collaborate with cross-functional teams to define project requirements, timelines, and deliverables.
• Manage project budgets, resources, and stakeholder expectations to ensure successful outcomes.
• Conduct post-implementation reviews to assess project success and identify lessons learned for future improvements.

5. Security and Compliance:

• Implement and enforce security policies and procedures to safeguard the organization's information assets.
• Ensure compliance with relevant regulations and standards.

6. HQ IT Support:

• Provide technical support and troubleshooting for hardware and software issues at the headquarters.
• Manage and maintain IT infrastructure, including servers, networking equipment, and storage systems.
• Collaborate with external vendors and service providers for IT-related services and support contracts.
• Ensure the security and integrity of data systems through regular backups, updates, and monitoring.

7. Digitalization Transformation for HQ and Restaurants:

• Lead digitalization efforts to streamline operations and enhance customer experience across headquarters and restaurant locations.
• Identify opportunities for automation and process improvement using technology solutions.
• Implement digital tools and platforms to optimize workflows, inventory management, and customer relationship management.
• Train staff members on the use of new digital tools and technologies to maximize efficiency and productivity.

8. POS System Management:

• Oversee the management and maintenance of Point-of-Sale (POS) systems across all restaurant locations.
• Coordinate with vendors to ensure the smooth functioning of POS hardware and software.
• Implement POS system upgrades and enhancements to meet evolving business needs.
• Generate reports and analyze POS data to identify trends, opportunities, and areas for improvement.

9. ERP Project:

9.1 Project Management

• Lead the end-to-end implementation of ERP systems, including project planning, resource allocation, and timeline management.
• Collaborate with stakeholders to define project scope, goals, deliverables, and KPIs for ERP success.
• Conduct regular project meetings and provide status updates to management, addressing potential risks and issues.

9.2 System Implementation & Integration

• Manage all stages of ERP implementation, including data migration, system configuration, and user acceptance testing (UAT).
• Oversee seamless integration of ERP modules across departments, ensuring alignment with business processes.
• Develop and enforce data management policies to maintain data integrity throughout the ERP system.

9.3 Cross-functional Collaboration

• Work closely with departments (Finance, Central Kitchen, Operations, etc.) to tailor the ERP system to meet unique departmental needs.
• Act as a liaison between end-users and ERP vendors to ensure the system fulfils functional requirements.
• Provide user training and support to enhance system adoption and user confidence.

9.4 System Optimization & Troubleshooting

• Monitor ERP performance and optimize system functionality to improve operational efficiency.
• Troubleshoot system issues and manage vendor relationships for timely issue resolution.
• Evaluate and recommend ERP system upgrades or modifications based on evolving business needs.

9.5 Documentation & Compliance

• Maintain detailed documentation of ERP system architecture, user guidelines, and SOPs.
• Ensure the ERP implementation aligns with company policies and regulatory requirements, focusing on data security.

9.6 Reporting & Data Analysis

• Generate periodic and ad-hoc reports to support decision-making and performance tracking.
• Leverage ERP data to provide insights on process improvements and operational efficiencies.

10. Training and Development:

• Develop training programs for staff to enhance their proficiency in using information systems.
• Stay current with industry trends and advancements, providing recommendations for continuous improvement.

Job Requirement:

1. Experience in managing information systems, with a minimum of 3-5 years in a managerial role.
2. Experience with POS systems, database management, digitalization initiatives, and implementation.
3. Direct experience in Retail or Food & beverage chain is preferred.
4. Able to work in Ulu Tiram, Johor Bahru.