Manager, Enterprise Merchants - Account Management

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• You will join the Enterprise team for GrabFood Malaysia to grow top brands in the country
• This job will be onsite and you will be reporting to the Head, Account Management & Merchant Communications
  
  

Get to Know the Role

As a member of the GrabFood Commercial Malaysia team, you will manage a diverse portfolio of F&B clients, applying your skills in online media, communication, and analysis to achieve growth. Your experience digging into clients' pain points and validating the issues they are facing will allow you to provide exceptional service.

By collaborating with F&B clients, you will understand their challenges and showcase how Grab’s products can boost their performance. You will lead client engagement, pipeline development and targets, working with account management teams to create strategies for long-term success.

As a trusted advisor, you will engage directly with business owners and decision-makers, making a significant impact on their growth. Join us in shaping the future for our consumers, partners, and merchants in an enjoyable work environment.

The Critical Tasks You Will Perform

• Oversee a portfolio of Enterprise clients and identify leads
• Manage a business growth pipeline with strategies for long-term success
• Lead and motivate teams to perform against goals and adopt new products/services
• Resolve operational bottlenecks to enhance efficiency
• Implement projects that create value for both merchants and Grab Malaysia
• Develop Joint-Business Plans, delivering impactful solutions that improve consumer success and build on Grab’s offerings
• Assess partnership opportunities through quantitative and qualitative analyses
• Partner with teams to achieve growth across Grab’s network
  
  

Qualifications

What Essential Skills You Will Need

• Bachelor's degree or higher, or a related field, or equivalent practical experience
• Minimum of 5 years of experience in advertising sales, business development, or online media
• Expertise in driving business growth and nurturing relationships with executive partners
• Experience with communication engagements and presentations, with the ability to engage and connect with partners across all levels
• Collaborative mindset, succeeding in a dynamic, changing and interconnected workplace
• Expertise to inform and guide strategic decisions based on data-driven insights
• Experience in team management is valued
• Project management expertise to concurrently balance tasks and deadlines without compromising quality
• Experience achieving quarterly targets
• Proficiency in English and Bahasa Malaysia (Knowledge of Mandarin or other languages is a bonus!)
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.