Manager, Learning & Inclusion

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The People and Organisation Development team's (POD) mission is to fuel Grab's success by creating an environment where our people can learn, grow, and do their best work. We're inspired by optimizing Grab's "health" – think of us as the coaches, strategists, and designers dedicated to empowering Grabbers to make a real impact on our users and communities.

We enable the right mindsets, skills, and systems to achieve our bold ambitions through:

• Learning and Inclusion: Unlocking potential through continuous learning, and promoting a culture of inclusion where every Grabber can create impact and grow.
• Leadership and Talent: Developing visionary leaders who inspire and empower their teams, ensuring Grab has the talent it needs to succeed.
• Performance and Culture: Igniting Grabber performance by promoting a culture of ownership, collaboration, and high performance, grounded in Grab's 4H values.
  
  

Get to Know the Role

This is a regional role based in our Kuala Lumpur office. You'll work independently and report directly to the Head of Learning & Inclusion.

As part of Learning & Inclusion team, you'll work with team members to drive impact in two main areas:

• (Your primary focus) Ensure our employees (whom we call "Grabbers") to build essential skills and mindsets so they can perform at their best and keep growing.
• Create a more inclusive and equitable workplace, where everyone feels like they belong and has equal access to opportunities to grow.
  
  

The Critical Tasks You Will Perform

• Shape what the team should focus on, based on business contexts and goals.
• Collaborate with different teams to examine data, understand challenges and develop solutions with a principled approach.
• Design and lead impactful interventions — this could include:
• Development programmes and nudges
• Improvements to our learning tools or systems
• Process changes or other creative interventions to support learning and inclusion goals
  

Qualifications

What Essential Skills You Will Need

• Solving Problems: Analyse complex situations, identify solutions, and adapt based on feedback and data.
• Change Management: Champion innovation and implement impactful ideas.
• Collaboration: Lead cross team members at all levels to problem solve and achieve shared goals.
• Expertise: Share knowledge and coach others to improve their work and skills.
• Communication: Articulates ideas in a clear manner, both verbally and in writing.
• Familiarity with leveraging AI technologies to enhance productivity and comfortable exploring and applying emerging AI technologies to optimize workflows and drive innovation.
• 7+ years of experience with the following:
• Design and implement engaging and impactful user journeys or programmes
• Lead complex projects
• Promote behaviour/ culture change in a diverse organisation
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.