Manager, Partner Growth & Loyalty

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. We design and build solutions that strengthen our supermarket partners and unlock new growth opportunities. As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets.

Get to Know the Role

As the Manager for Partner Growth & Loyalty, you are the "Commercial Growth Architect" for our partners. Your mission is to develop and scale the strategies that increase partner sales, grow customer basket size, and build a sticky, rewarding ecosystem. You will own the playbooks for everything from category management and promotions to the deep integration of loyalty programs. You will report to the Head of Retail COE and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Develop Category Growth Playbooks: Analyze partner performance to identify growth opportunities in key categories (especially "Fresh"). Create data-driven strategies and playbooks for partners to optimize their assortment and increase basket size.
• Drive Promotions Strategy: Create the framework and best practices for how partners can effectively run their own promotions and campaigns on GrabMart to drive sales and customer acquisition.
• Lead Loyalty & Data Integration: Own the regional strategy for integrating partner loyalty programs and data with Grab, creating the unified customer view that powers personalization and retention.
• Enable Commercial Success: Act as the key enabler for our commercial strategy, providing the data, insights, and frameworks needed to drive partner growth.
• Drive Partner Collaboration: Lead strategic workshops and planning sessions with partner stakeholders to design and launch growth-oriented initiatives.
  
  

Qualifications

What Essential Skills You Will Need

• 5+ years experience in retail category management, trade marketing, commercial strategy, or CRM within the e-commerce, retail, or FMCG industry.
• A well proven track record of developing strategies that drive sales growth and improve customer value.
• Experience with loyalty programs and a solid understanding of how customer data can be used to drive personalization and business results.
• Ability to turn data into actionable commercial insights and strategic recommendations.
• Experience working cross-functionally with Product, Marketing, and Analytics teams to deliver growth initiatives.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.