NO Night Shift | Basic Salary Rm3k + Allowance Mandarin Customer Care Agent @ PJ
Agensi Pekerjaan JEV Management Sdn. Bhd.
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
- Assist Service Mailbox enquiries and replies.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
- Handle Product, sales & promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
- Help customer with basic âhow toâ guides
- Enquires on eShop Web Portal online purchase and delivery matters
- Assisting customer to registering product warranty online
- Applicants with SPM level qualification and above are welcome
- Proficient in Mandarin & English & BMÂ required for this role (Read, speak, type)
- Have no issue to work on Rotational shift (Monday â Friday: 7:30am â 6pm & Saturday: 9am â 1pm)
- Sunday Fixed Offday
- Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
- Able to start working on 23 October 2024
- Have no issue to be fully work based at Petaling Jaya, Selangor OfficeÂ
- Monthly Salary: RM3,000 Basic Salary + up to RM200 KPI Allowance
- EPF and SOCSO
- 12 Annual Leave & 14 Medical Leave
- FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm and Ara Damansara LRT 8.15am â 9.30pm)
- NOÂ Night shift
- Office location is reachable by LRT
- Career Advancement Program
- Well established Cafeteria with variety of food choices
- Facilities: Pool + Gym + Rest & Relax Zone
- One month paid training provided
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