Officer - Land Transport, Customer Service

DB Schenker


Date: 5 hours ago
City: Shah Alam
Contract type: Full time
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible to handle day to day customer service’s operations to ensure successful deliveries in compliance with company and customer requirements.

  • Liaise with customers for order bookings.
  • Act as the single point of contact for assigned customers.
  • Monitor cargo movement both locally and across borders.
  • Plan bookings by arranging trucks using in-house fleet or external vendors.
  • Assist with and prepare additional requirements as requested by customers, such as customs declarations.
  • Ensure loading and unloading activities are executed smoothly without escalation.
  • Provide regular updates to customers on cargo movement.
  • Communicate with customers daily via email or phone, fulfilling their requests and strictly following their SOPs.
  • Take ownership of customer issues and escalations.
  • Manage, update, and review customer KPIs and reports.
  • Attend customer meetings, quarterly business reviews (QBRs), and respond to inquiries.
  • Input shipment details into the Transport Management System.
  • Record movement information in the database.
  • Prepare and compile shipment documents for billing submission.
  • Minimum Diploma in Business Management or a related field in Transport/Logistics.
  • At least 2 years of working experience in the Logistics and Transportation industry.
  • Knowledge of warehouse management systems is an advantage.
  • Service-oriented with strong interpersonal and communication skills.

To be considered for this position you must have valid rights to work and live in Malaysia

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Technical/Sales Engineer/ Manager

CURGE ADVANCE SDN BHD, Shah Alam
MYR 8,000 - MYR 10,000 per month
1 week ago
Job ResponsibilityÂï·Program ManagementÂï·Processing of RFQ including maintaining of BOM & costing sheetÂï·Received, key in and maintain PO master list. ÂÂï·Coordinate workflow between other departments.Âï·Monitor and maintain project deliveries.Âï·Liaison with customersÂï·Any other duties assigned by SuperiorÂÂÂAuthorityÂï·Any authority assigned by superior from time to timeÂï·Liaise with customers and suppliersCompetencyJob RequirementsÂï·Degree in Engineering with 3 years working. ÂÂï·Computer literate, competent in internet and...

Purchasing Executive ( Near Kota Kemuning / BKT Rimau )

Jaring Metal Industries, Shah Alam
1 week ago
Job Responsibilities & RequirementsMain ResponsibilitySupporting the purchasing function at a strategic level to help achieve company objective. Responsible for sourcing, cost negotiations, credit term and buying of consumable items, spare parts and miscellaneous.Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality;Liaising between suppliers, manufacturers, relevant and internal departments;Identifying potential suppliers, visiting...

Compliance Content AI & Automation Lead

Ideagen, Shah Alam
1 week ago
About UsLocation - Shah Alam, SelangorFunction - ContentDepartment - Product ContentWorking Pattern - Hybrid Benefits – Benefits And RewardsDEI - DEI Strategy Launch Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out.As the Compliance Content AI and Automation Lead at Ideagen, you will drive...