Operations Executive

Who are Inchcape?

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Purpose

To achieve and maintain excellence in the Regional Operations Centre (ROC) activities. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). The ROC activities consist of many different segments around the Commercial and Reconciliation part of the service delivery as port agent. The Operations Executive shall primarily handle and be responsible for port call communications, coordination, reporting functions, and single point of contact as allocated to them by their managers, in an accurate, professional, and timely manner.

Single Point of Remittance (SPOR) is a service that offers a single point of payment and settlement of accounts in one currency to customers with numerous port calls, CTM and crew change in multiple locations.

The Operation Executive, SPOR role is central to our funding and remittance coordination process, requiring attention to timelines, compliance requirements, and coordination across multiple internal teams, including SG Finance, Accounts Payable (AP), and Accounts Receivable (AR).

This function ensures smooth end-to-end handling of both individual port call funding and lump-sum periodic funding, directly impacting operational efficiency and customer satisfaction.

Duties and Responsibilities:

• Maintain seamless communication and process adherence with our customers.
• Serving as the primary liaison between the Principal, LPA, and internal finance teams for all financial transactions related to port calls.
• Avoid disruptions in funding and remittance execution.
• Ensure compliance with financial audit requirements and client agreements.
• Uphold the agreed service standard from submitting PDAs until settling FDA within timeline.
  
  

Person Specification (Knowledge)

• General knowledge of shipping operations, port agency business, objectives, strategies, process, and information flow
  
  

Skills

• Strong written and verbal communication skills to effectively relate data to coworkers.
• Tendency to pay close attention to small details that could impact results.
• Communication skills to engage terminal representatives, principal and/or vessels.
• Must be professional in conduct and practice, and reliable as each report is time critical.
• Creative, responsive, and adaptive in a dynamic environment
  
  

Experience- One to three years’ experience in Shipping Operations.