Order and Delivery Management(4)

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About this opportunity:

We are seeking a passionate and driven Order & Delivery Management to join our Service Area Repair unit. The Service Area Repair is part of Global Services Operations in Business Unit Global Services and is globally responsible for delivering HW related services across multiple business areas, focusing on customer contract SLA/WLA fulfillment, while optimizing E2E delivery and maximizing return on the capital employed for service delivery.

You’ll work closely with material planners and cross-functional teams to help purchase order delivery to Ericsson hub and delivery to the customer

What you will do:

• Drive and coordinate BNEW SAR strategy and the execution of the strategy.
• Drive harmonized strategy together with other MA units as well as with BNEW Strategy and Transformation.
• Drive communication inside and outside of the unit.
• Explore innovative ways to improve communication flow and engagement.
• Secure Customer contract fulfillment
• Distribute info to internal stakeholders and escalate delivery Issues
• Handle special requirement such as optional service request
• Supervising Hardware Services Performance
• Follow up on regional HWS financial accountability
• Support lean, agile, and sustainable supply chain processes in line with the Ericsson Supply Model.
• Create/follow up ETA/Escalation after new buy request from planners
• Insure Good receive/Invoice to internal/external vendors
• Support Material cost calculation with finance team
  
  

The skills you bring:

• Understanding of SAR operations, processes, and financials
• Contact network related to Hardware Services in Business Unit Global Services, Business Lines and the Ericsson Regions.
• Customer focused, business oriented, and a proactive approach to problem solving. Ability to see the big picture and apply best practice
• Good presentation and communication skills, and capable of communicating on senior and executive management level
• Proactive and decisive approach, with highly developed negotiation skills.
• Experience in change management.
• Fluent in English, oral and written.
• Data Analytics
• Good understanding of Supply Chain
• Bachelor's Degree
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Malaysia (MY) || Bandar Sunway

Req ID: 765488