Platform Experience Senior Specialist

About the Role:

You will create thriving, engaged communities that empower our teams and members to succeed. You will foster a sense of community on the Association's community platforms, including promoting engagement, building relationships, and moderating communities to maintain integrity, brand, and tone of voice.

You will use data to guide innovation of our processes, and improve products/services within our communities. You will help the Association build scalable processes with the goal of creating a self-sustaining ecosystem of member-focused Association communities. You will report to the Senior Manager, Social Media.

You Will:

• Develop and implement community engagement strategies. Host regular engagement sessions such as Q&As, AMAs, and expert-led discussions to sustain community interest and involvement.
• Support community moderators with community and platform support
• Manage digital community spaces (e.g., forums, discussion boards) to facilitate peer-to-peer support and reduce reliance on our teams.
• Answer questions, review comments and resolve issues; monitor compliance with relevant codes of conduct.
• Develop relevant educational materials such as guides, FAQs, webinars, and training sessions to enhance team, member, and volunteer success.
• Identify and analyse important community metrics to track growth, engagement, knowledge gaps, and areas for improvement among teams and members.
• Refine processes to grow community engagement and improve user experiences for staff and members, using technology and automation
• Collaborate with other teams (Experience Management, IT, and others) to incorporate community feedback into strategic decisions and facilitate a seamless customer journey
• Use a hybrid work schedule
  
  
  

You Have:

• Bachelor's degree in marketing, communications, business or other related field or equivalent experience.
• 3+ years' professional experience with community platforms or social/digital community management with results on affecting goals of an organization.
• Experience launching community programs and moderating forums.
• Experience creating customer-facing copy.
  
  
  

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Additional Information