Process Delivery Specialist (English Speaking - NZ Support)

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities

[Daily Operations]

• Check and Validate Spare Parts request/enquiry claims
• Parts Return / Exchange verification
• Parts Return / Exchange submission
• Handle inbound and outbound calls & manage email queries
• Analyze request and ability to make judgement based on checklist/rules/policy
• Validation and audit of abnormal request based on policy
• Route request/enquiry to appropriate departments based on policy and approval requirement
• Identify common errors and issues to management team
• Resolve concerns and close pending claims by coordinating and chasing concerned parties
  
  

[VOCs for Parts Related Claims]

• Address and ensure complete resolution on concerns and issues
• Ensure resolution is in compliant with processes and closed on time
  
  

[Others]

• Miscellaneous requests concerning Parts Related Claims.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Languages & Availability

• Fluent in English
• Able to work New Zealand shift (3:30 AM – 12:30 PM)
• Owns personal transportation
• Available to work during Malaysia public holidays
  
  

Preferred Technical And Professional Experience

• Customer Service
• Call Centre Experiences
• Administrative