QC Manager

JOB SUMMARY:

Assures all external and internal requirements are met and consistently developing and enforcing effective Quality Management Systems to sustain the Company business growth. Determining specifications, production timetables, and time-integrated plans for product introduction. Excellent knowledge in validating processes; providing documentation and managing staff.

KEY RESPONSIBILITIES AND DUTIES:

• Contribute to the creation and implementation of best practice quality
  vision, strategy, policies, processes and procedures to aid and improve
  operational performance
• Implement all relevant procedures described in the Quality Management
  System (QMS) and ensure compliance
• Ensure that all in-house systems and procedures are updated, revised and
  modified to meet the needs of customers requirement & UL
• Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures
• Lead Engineer to handle customer return for failure analysis
• Coordinate in customer audit, internal and external audit
• Understand customer needs and requirements to develop effective quality control processes
• Lead regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality
• In conjunction with the Supplier Quality Assurance function, meeting with supplier to reduce the effect of non-conforming supplier materials on the production area quality
• Produce written reports and make presentations & attend various meetings and action/communicate instructions
• Perform root cause analysis and resolve problems using proper QC and statistical tools
• Drive CIP (Continuous Improvement Process) within the process area
• Other duties as assigned from time to time.

BASIC SKILLS/ EDUCATION/QUALIFICATION/TRAINING/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree/Master in Engineering or related field
• Experience with Quality Management System, including of ISO9001, IATF16949
• Familiar with 5 core tools, root cause analysis (5 whys, CAPA, 8Ds, SPC, Cpk & etc)
• Experience with Lean Six Sigma program will be added advantage
• Proficiency using Microsoft Office (Excel, Word, Power Point)
• Excellent communication skills to convey information in reports, meetings and status reports
• Knowledge of the product to perform accurate quality control
• Analysis, critical-thinking and problem-solving skills to review systems, find defect and pose solutions to those defects
• Excellent Interpersonal skills & ability to handle stress when handling customer complaint & supplier issue
• Excellent analysis, prioritization, delegation and multitasking skills
• Ability to operate under deadlines while still meeting standards
• Motivate and coach the team to operational success
• Consistently promote high standards through personal example and roll
  out through the team so that each member of the team understands the
  standards and behaviours expected of them
• Provide technical expertise to the team
• Develop and maintain strong relationships with internal and external
  stakeholders to ensure optimal performance
• Excellent leadership and man- management skills