Quality Manager - MY & SG

Blackmores Group is a leading natural health company with proud Australian heritage, employing 1200 people in 11 markets across Asia-Pacific. Founded in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies

Purpose of role:

The role is responsible to provide quality support for locally manufactured products and ensured compliance with local market standards. Developed and maintained QA documentation, supported new product development, and participated in regional quality audits. Managed incoming finished goods, addressed consumer quality complaints, and facilitated Pharmacovigilance reporting.

Responsibilities include:

• Inspected and released locally manufactured finished goods in accordance with product specifications and internal systems.
• Reviewed Certificates of Analysis and audited batch records to ensure compliance with quality standards.
• Controlled product release status and communicated release approvals to manufacturers.
• Maintained quality batch documentation and managed retention samples.
• Investigated and resolved product quality issues with local manufacturers, including generating and managing NCRs.
• Coordinated local laboratory testing and supported continuous product quality improvement initiatives.
• Conducted on-site audits of local and regional manufacturers, including raw material suppliers.
• Collaborated on NPD, product changes, specification approvals, and label verification.
• Liaised with regulators on quality matters and supported product recall, tampering, and counterfeit investigations.
• Managed warehouse and distribution quality issues, assessed returned products, and logged customer complaints and safety issues.

Who are you?

• Bachelor degree / Tertiary Education in relevant science field
• Minimum 5 years’ experience in a regulated GMP manufacturing environment.
• Good understanding and knowledge of GMP/ Quality System and it’s application
• Strong writing skills in Technical / SOP writing
• Software Applications - MS Word, Excel, PowerPoint and Outlook, Enterprise One, Access, SharePoint
• Excellent communication, negotiation & interpersonal skills
• Strong strategic thinking and executional skills, capable of building for simplicity, scale and repeatability
• A team player with strong skills in the areas of influencing, motivation, relationship building, and communication.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.