Regional AR Manager
Inchcape Shipping Services
Date: 1 week ago
City: Shah Alam
Contract type: Full time
Main Purpose of Job:
The main purpose of the role is to have a local owner of the regional receivables management. This role will also act as a single point of contact for all matters relating to Customer billing and Collections. This role demands:
Essential:
The main purpose of the role is to have a local owner of the regional receivables management. This role will also act as a single point of contact for all matters relating to Customer billing and Collections. This role demands:
- Business partnering with AGMs / AFMs and regional management to provide transparency and accurate information customer accounts
- Take corrective actions for any disputes / queries from customers and escalate to operations / commercial leaders as necessary
- Coordination with global AR team, ROC, Operations, local finance and DA team for an effective information and process flow.
- Creation of a business platform to address the process gap and roadblocks for effective control on receivables
- Manage receivables ageing and minimise the turnaround of cash cycle
- Independently manage the AR for the Region by acting as the first point of contact for regional management on all AR matters
- Exploring opportunities for effective dispute management by working with business partners, identifying root cause analysis and build long term solutions.
- Implement and improve E2E process from FDA dispatch to customers, query/dispute
- management, collections, and allocation of cash
- Maintain complete, accurate, and up-to-date statement of accounts to guide customers, Commercial, and Operations as well as concurrently managing exposures
- Engage with local finance teams to understand the roadblocks and address the gaps on both collections and cash applications.
- Drive collections strategy by monitoring global KPI’s.
- Build long-term customer / stakeholder relationship to improve collection life cycle.
Essential:
- Minimum of 5 – 7 years of experience at senior / managerial level
- Good knowledge in OTC
- Well versed in financial ERPs
- Experience in customer facing role a must
- Business relationship building - with customers both in finance and management
- Demonstrated leadership
- Knowledge of Sidetrade tool
- Exposure to data analytics tools like Power BI, Tableau etc
- Team Player – coordination with different functional teams within the organisation
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