Regional Technical Support Engineer (Mechanical)

A Snapshot of Your Day

Provide prompt technical support to customers and various teams, ensuring equipment operates safely. Assist in troubleshooting and resolving technical issues, communicate with vendors for auxiliary equipment problems, and liaise with the Product Competency Center for complex issues. Write detailed technical reports, perform field tests, and support the marketing and sales team with technical recommendations

How You’ll Make An Impact

• Act as technical consultant to end customer, joint venture partner, project teams, marketing & sales team etc.
• Provide prompt technical response to Customer to keep our customer equipment operating safely.
• Assist and guide Customer to fault find and resolve equipment related technical issues.
• Direct communications with vendors in the solution of auxiliary equipment failure or malfunction.
• Liaise with Product Competency Center (PCC) to seek further support if technical issue cannot be resolved regionally.
• Write fact based technical reports with high level of proficiency.
• Identification of complaints from customer and escalate it through appropriate channels.
• Perform field tests and failure investigation on overall packages and components.
• Support MK&S team to identify new opportunities from technical recommendations provided to the customer.
• Assist Project Team during planning and execution.
• Assist in the training of Company and Customer personnel.
• Provide hands-on service and troubleshooting as required. At times, this will require traveling to site (around 30% of the time).
• Capable and willing to assist the Regional Technical Support Manager in special projects and improvement initiatives.
  
  
  

What You Bring

• Degree/ Diploma in Engineering related discipline.
• Minimum of 4 years’ experience working with Rotating Machinery in the oil and gas industry and/or power generation industry.
• Experience working on Siemens Energy Gas Turbines and/or Turbo Compressors.
• Good understanding of operations of gas turbine and driven compression equipment and their associated auxiliary systems – air filtration, acoustic packages, lube oils systems, fuel gas systems, seal gas system and other auxiliary systems.
• Ability to work as a team player and contribute to the success of the team.
• Ability to communicate and exchange ideas effectively and concisely, both verbally and in writing.
• Ability to initiate ideas to resolve complex issues into practical engineering solutions.
• Ability (BOSIET, CA-EBS, MIST, H2S) and willingness to travel to supplier and customer sites to perform site surveys, assessments, customer meetings, and possibly participate in safety discussions.
• Knowledge of the following: IEC, ISO, NFPA, NACE, API, Machinery Directive, EMC, CSA, ANSI, ASME, UL
• Full work rights in Malaysia.
  
  
  

About The Team

Gas Services division offers low-emission power generation through decarbonization opportunities, as well as service offerings, modernization, and digitalization of the fleet, including gas turbines, steam turbines and generators, all under one roof.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Regional Technical Support Engineer (TSE) provides technical and engineering support related to equipment within a Siemens Energy (SE) Aero-Derivative Gas Turbine (AGT) Package. The Regional TSE position is an integral part of the Regional Operations team. This position involves direct engagement with End Customers (within Asia Pacific Region), Third Party Vendors, Field Service team, Marketing & Sales team, Product Competency Center (PCC) and Project Management teams, in the resolution of equipment and/or operational problems.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Siemens Energy is a diverse company with many global roles and career opportunities.
• Hone technical expertise in rotating equipment through solving complex machinery issues.
• Develop business-acumen through engaging end-customers to resolve equipment technical issues to meet their business needs.
• Improve interpersonal skill through cross-department interactions.
  
  
  

Jobs & Careers: https://jobs.siemens-energy.com/jobs