Relationship Manager
Revenue Group Bhd
Date: 1 week ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants. The role involves collaboration with various departments, including Operation, Finance, and IT, to deliver a seamless experience for merchants.
Relationship Management
The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants. The role involves collaboration with various departments, including Operation, Finance, and IT, to deliver a seamless experience for merchants.
Relationship Management
- Contribute to establishing long-term synergy and distribution networks in alignment with the company's strategic objectives.
- Build and maintain strong relationships with key merchants and partner banks, ensuring satisfaction and loyalty.
- Monitor sales performance.
- Recruit, convert, and retain merchants, adding terminals as needed, and facilitating the integration of new card schemes and e-wallets.
- Conduct follow-ups on tag-on status, providing updates and training to merchants upon activation.
- Oversee the seamless progress flow, from terminal deployment to successful merchant onboarding.
- Assist in cross-selling and upselling other products and services to Merchants.
- Encourage them to sign up for additional products and services
- Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to arising issues for a smooth merchant experience.
- Collaborate with internal and external stakeholders for terminal applications, tag-on processes, and problem resolution - including terminal problems, payment discrepancies, double charges, account changes, statement concerns, relocation, MDR revisions, and monthly statement requests.
- Provide training to merchants, ensuring they are well-versed in using terminals and understanding new product offerings.
- Handle termination requests from merchants, conduct site visits for uncontactable merchants, and collect outstanding payments and associated charges. Request supporting documents as needed.
- Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.
- Undertake ad hoc tasks as required.
- Stay informed about the latest industry trends through continuous training.
- Minimum Diploma holder in a relevant field
- At least 1 year of working experience in a similar role
- Fresh graduates are welcome to apply
- EPF/SOCSO
- Annual Leave
- Medical Leave
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