Restaurant Service Crew (Waiter/ Waitress) Restaurant Vindaloo

The job scope for a restaurant floor service crew at Restaurant Vindaloo involves a range of responsibilities related to providing excellent customer service, maintaining a clean and welcoming dining environment, and ensuring the smooth operation of the front-of-house. Here is an overview of the key duties:

**1. Customer Service:**
- Greet and welcome guests, providing a positive first impression.
- Assist with seating arrangements and guide guests through the dining experience.
- Address customer inquiries, concerns, and special requests with professionalism and courtesy.

**2. Order Taking:**
- Take and relay customer orders to the kitchen accurately.
- Answer questions about the menu, provide recommendations, and inform guests about daily specials.

**3. Table Maintenance:**
- Set up tables before service and ensure they are clean and properly arranged.
- Clear tables efficiently, removing used dishes and resetting for the next guests.

**4. Food and Beverage Service:**
- Serve food and beverages to guests promptly and accurately.
- Coordinate with the kitchen and bar staff to ensure timely delivery of orders.

**5. Upselling and Promotion:**
- Promote menu items, specials, and promotions to increase sales.
- Upsell additional items or suggest complementary offerings to enhance the dining experience.

**6. Payment Processing:**
- Process customer payments accurately and efficiently.
- Handle cash, credit card transactions, and provide change as needed.

**7. Cleanliness and Organization:**
- Maintain a clean and organized dining area, including tables, chairs, and floor.
- Monitor restroom cleanliness and promptly address any issues.

**8. Team Collaboration:**
- Communicate effectively with kitchen staff, bartenders, and other service crew members.
- Collaborate with colleagues to ensure seamless service and guest satisfaction.

**9. Reservation Management:**
- Manage restaurant reservations, including seating arrangements and timing.
- Keep track of table availability and communicate effectively with the host/hostess.

**10. Knowledge of Menu and Specials:**
- Stay informed about the menu, daily specials, and any changes.
- Provide accurate and detailed information to guests regarding ingredients, preparation methods, and allergens.

**11. Adherence to Health and Safety Standards:**
- Follow health and safety regulations, including food handling and hygiene practices.
- Promptly address and report any safety concerns.

**12. Handling Guest Feedback:**
- Collect and relay guest feedback to management.
- Address customer complaints professionally and seek solutions to ensure guest satisfaction.

**13. Sales Reporting:**
- Report sales figures and contribute to performance evaluations as required.

The restaurant floor service crew plays a pivotal role in creating a positive and enjoyable dining experience for guests. Vindaloo Service Crew responsibilities involve a combination of customer interaction, order coordination, teamwork, and maintaining a clean and organized dining environment.