ROO Training and Process Improvement Officer (H/F) - AIRBUS CUSTOMER SERVICES SDN BHD

Job Description: Newcomer OnboardingThe Training and Process Improvement Officer has the key responsibility to onboard all ROO newcomers and ensure they have all the required tools and training to perform their expected task. Trainer’s responsibility includes but is not limited to scheduling and conducting all the training phases for the newcomer including the examination for the new officer to qualify as RO Solver.Competency ManagementThe trainer also identifies what are the current team members gaps, proposes and provides refresher training or coordinates with external stakeholders to provide training for team upscaling.User guide and Process ImprovementUnder Process Improvement, they are to coordinate with WHS & ACD Managers, Team Leaders and also other FHS stakeholders (MFT) to ensure that processes are adhered to as per current RO User Guide and work jointly on improvement plans where gaps are identified. The Process Improvement team is then responsible to ensure the deployment of new processes, rules and regulations.Component Issue Management (CIM)Other responsibilities of Training and Process Improvement Officer are , but not limited to, being a member of the FHS Component Issue Management (CIM) Forum for ROO related topics and also the monitoring of ROO subcontractor performance.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Customer Services Sdn BhdEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.