Sales Manager

Job ResponsibilitiesOwn and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.Manage day-to-day operations and manage change requests raised by assigned accounts. Main customer support for existing operational and system enquiries.Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.Maintain existing customer success metrics, documentation and data.Independently prepare, draft...

The Business Line Manager – Ground Support, Southeast Asia is responsible for leading the strategic development, commercial execution, and operational performance of the Ground Support business across the Southeast Asia Sales Area, spanning both mining and tunnelling segments. This role plays a pivotal part in ensuring market leadership, sustainable growth, and customer satisfaction in line with Sandvik’s regional and global...

Job summary:Handle customer complaints, investigate issues, track orders, and support process improvements using Scuba and related systems.Job Responsibilities:Act as initial response to customer complaints through Scuba system.Perform initial investigation on complaints received, perform cycle count, inventory check and document check to validate complaints received are genuine. Work closely with process owner to identify root cause, corrective and preventive action to...