Sales Operation - IT Customer Service (Korean hiring)

Accenture Southeast Asia


Date: 13 hours ago
City: Subang Jaya
Contract type: Full time
What would you do?

Key responsibilities include but aren’t limited to:


  • Respond to requestors inquiries by ticketing system within the SLAs stablished.
  • Responsible for the resolution of assigned cases following the business rules.
  • Response for the follow-up of assigned cases until final resolution is reached.
  • Response for maintaining the system of record updated, tracker updated.
  • Response for proactive analysis and update the records in the system and tracker.


    • Preferred Qualifications:


  • At least 2 years of experience in Sales support.
  • Good communication skills and overall competence.
  • Ability to work on complex cases by following a well-defined process with multiple steps.
  • Facilitate good customer service culture amongst team members
  • Evaluate and assess service delivery performance metrics
  • Language(s) Required: English + Korean / Japanese (depending on role/location)
  • Ability to read write and converse fluently in Korean/ Japanese
  • Ability to connect with stakeholders and communicate effectively in Korean/Japanese Language
  • Ability to handle escalations and respond in Korean language AND excellent English communication.
  • Monitor progress and make adjustments as and when needed.
  • Timely response to all stakeholders via email/ chat
  • Responsible to ensure follow up on assigned cases until final resolution is achieved
  • Focus on service excellence and high quality customer service


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