School Relationship Manager
Oxford University Press
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time

About the Role
We are looking for a talented School Relationship Manager to join our Marketing Team who will be serving as the primary contact for key customers. This position will be responsible for managing relationships, identifying opportunities, and supporting business growth for curriculum and qualifications through solution-led marketing techniques to generate the new business for Oxford AQA.
Key Responsibilities:
Territory Performance & Marketing Strategy
- Responsible for meeting performance targets in the territory, and regularly fielding pipeline to the Area Manager.
- Working with Area Manager to help devise and implement specific strategies to exploit key opportunities and build business across the territory.
- Monitoring market trends and providing regular competitor feedback.
Customer Relationship Management
- Forming the first point of contact for customers across the territory, and employing ongoing prioritisation to ‘triage’ leads, acting as the main point of contact between key clients and internal teams while passing on non-priority list-level impact opportunities to inside functions (Education Support Consultants, Customer Services, PD, etc.), allowing for focus on core responsibilities.
- Support OUP’s presence at important regional events and conferences, identifying opportunities and qualifying leads.
Solution-Based Marketing
- Using solution-led techniques to help OUP UK and OxfordAQA generate new business through high level discussions with school leaders/business owners, strengthening relationships and closing adoptions. Matching whole school issues with whole school solutions, developing a thorough understanding of key clients' needs and requirements and preparing considered solutions.
- Maintaining a high level of competency of Core portfolio and Customer needs.
- Maintains a broad product focus with an ability to confidently link curriculum and assessment to front-list resources.
Data and CRM
- Work with Education Support Consultants and Marketing functions to maintain accuracy and quality of CRM database, drive customer data collection, and promote effective use of data in all promotional campaigns.
- Support the evolution to a data-driven and insight-led culture across the team.
Representation and Compliance
- All compliance guidelines are adhered to and embedded in business processes.
- All 3rd parties understand and adhere to our code of ethical business.
- Media relations are well managed and that no comments are made to the media without the required consultations.
- Adherence to group policies and governance standards.
About You
Essential:
- Familiarity with international school systems, curricula (e.g., British, IB, or bilingual programs), and the education sector.
- Ability to build and maintain strong relationships with school leaders, educators, and institutional stakeholders.
- Skilled in identifying customer needs and aligning them with appropriate educational solutions.
- Strong verbal and written communication, including the ability to present and engage effectively with senior stakeholders.
- Proficiency in using CRM systems to manage customer data and support marketing campaigns.
- Comfortable representing the organization at conferences, exhibitions, and school visits.
- Understanding of ethical business practices and adherence to corporate policies and governance standards.
- Exposure to business processes and tools that support customer engagement and lead conversion.
- Experience working with marketing, product, and support teams to deliver integrated solutions.
Desirable:
- Additional language proficiency relevant to Southeast Asia is an advantage.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
ERP Application Analyst
Alfa Laval,
Shah Alam
1 day ago
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we...

Customer Service Officer / 客戶服務主任
PAL LINE LOGISTICS GROUP,
Shah Alam
2 days ago
我們正在尋找一位注重細節、值得信賴的客戶服務專員,以支援我們在貨運代理和物流行業的日常營運。該職位非常適合喜歡與人合作、組織能力強、能夠在多語言環境中有效溝通的人士。您將在確保與客戶、承運商和內部團隊的順暢協調、及時處理諮詢以及提供準確的文件和更新以支援端到端物流流程方面發揮關鍵作用。職位描述管理運輸文件手續,以確保準確性並符合公司和監管要求。及時處理預訂並執行相關訂單。監控並維護所有貨物的準確追蹤狀態。與海外辦事處、代理商、航運公司和客戶進行有效溝通,確保順利協調。透過電話和電子郵件處理客戶的詢問,提供及時且準確的答案。透過解決問題並提供有效的解決方案,為內部和外部客戶提供回應支援。維護所有文件的有序、高效的歸檔系統,以確保系統檢索。執行管理層指派的任何其他職責。職位要求與講普通話的客戶聯絡需要熟練普通話。具備良好的英語和普通話(口語和書面)溝通能力。無需事先經驗;願意學習並接受新挑戰至關重要。鼓勵應屆畢業生申請。精通 Microsoft Office(Word、Excel、Outlook)。細緻、人際溝通能力強、口頭和書面溝通能力優秀、具有團隊合作精神和積極的工作態度。能夠在快節奏的環境中工作,並具有較高的抗壓性。Interested candidates please submit your application through Jobstore

Repair Engineer, Scopes & Surgical Instruments
STERIS,
Shah Alam
3 days ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.SummarySTERIS Malaysia is seeking a skilled and detail-oriented Repair Engineer to join our growing team. In this role, you will be responsible for the repair and maintenance of endoscopy devices and surgical instruments to ensure...
